---
title: EcoHub Processes | Help Center
description: Contains useful information, frequently asked questions, user guides, and instructional videos about EcoHub processes.
---

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1. [Help Center](https://knowledge.myecohub.ch/en)
2. [EcoHub Processes](https://knowledge.myecohub.ch/en/ecohub-processes)

# EcoHub Processes

 Contains useful information, frequently asked questions, user guides, and instructional videos about EcoHub processes.

- [How can I register a private client or an organization/business client in EcoHub Processes?](https://knowledge.myecohub.ch/en/how-can-i-register-a-private-customer-or-an-organization-in-ecohub-processes)
- [How can I create a new process or submit a request to the insurer?](https://knowledge.myecohub.ch/en/how-can-i-create-a-new-process)
- [How to submit business feedback on a received file?](https://knowledge.myecohub.ch/en/how-to-submit-technical-feedback-on-a-received-file)

## FAQ

- [Where can I find my commission files?](https://knowledge.myecohub.ch/en/where-can-i-find-my-commission-files)
- [Why can't I see any processes/files in the "Processes" application?](https://knowledge.myecohub.ch/en/i-dont-see-any-files-in-the-processes-application)
- [Why does "Processes" not appear on my screen?](https://knowledge.myecohub.ch/en/the-menu-item-processes-is-not-visible-for-me)
- [Where can I convert the XML files?](https://knowledge.myecohub.ch/en/where-can-i-convert-my-files)
- [Do I still need my broker software?](https://knowledge.myecohub.ch/en/do-i-still-need-my-broker-software)
- [What do I have to do to ensure that commission statements are only visible to certain users?](https://knowledge.myecohub.ch/en/what-do-i-have-to-do-to-make-the-commission-files-in-the-processes-application-visible-only-for-certain-users)
- [What can I see or do under "Files"?](https://knowledge.myecohub.ch/en/what-can-i-see-or-do-under-files)
- [Where can I find the "Processes" application and how can I log in?](https://knowledge.myecohub.ch/en/where-can-i-find-the-processes-application-and-how-can-i-log-in)
- [What is the difference between "Processes" and "Files"?](https://knowledge.myecohub.ch/en/what-is-the-difference-between-files-and-processes)

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## General information on usage

- [What is the Processes application on EcoHub and what can I use it for?](https://knowledge.myecohub.ch/en/what-is-the-processes-application-on-ecohub-and-what-can-i-use-it-for)
- [How can I use EcoHub Processes?](https://knowledge.myecohub.ch/en/how-can-i-use-ecohub-processes)
- [Is the use of the Processes application free of charge?](https://knowledge.myecohub.ch/en/is-there-a-charge-for-the-processes-application)
- [What requirements do I need to meet in order to use the application?](https://knowledge.myecohub.ch/en/what-requirements-do-i-need-to-meet-in-order-to-use-the-application)
- [Which insurers are connected to the Processes application?](https://knowledge.myecohub.ch/en/which-insurers-are-connected-to-the-processes-application)

## Support and assistance

- [Who can I contact if I have questions or technical problems?](https://knowledge.myecohub.ch/en/who-can-i-contact-if-i-have-questions-or-technical-problems)
- [Is there a guide or user manual for the Processes application?](https://knowledge.myecohub.ch/en/is-there-a-guide-or-user-manual-for-the-processes-application)
- [How will I be informed about new features or updates?](https://knowledge.myecohub.ch/en/how-will-i-be-informed-about-new-features-or-updates)

## Permissions & User Management

- [How can I add new users to the Processes application?](https://knowledge.myecohub.ch/en/how-can-i-add-new-users-to-the-processes-application)
- [Which authorization groups exist and what do they include?](https://knowledge.myecohub.ch/en/which-authorization-groups-exist-and-what-do-they-include)
- [How can I revoke a user’s access?](https://knowledge.myecohub.ch/en/how-can-i-revoke-a-users-access)
- [What happens when an employee leaves the company?](https://knowledge.myecohub.ch/en/what-happens-when-an-employee-leaves-the-company)
- [How can I restrict access to commission statements to specific users?](https://knowledge.myecohub.ch/en/how-can-i-restrict-access-to-commission-statements-to-specific-users)

## Documents e processes

- [What types of documents can I receive via Processes (e.g. invoices, commissions, reminders)?](https://knowledge.myecohub.ch/en/what-types-of-documents-can-i-receive-via-processes-e.g.-invoices-commissions-reminders)
- [How can I download in the “Processes” application a file received via the standardised document and data exchange (DXP)?](https://knowledge.myecohub.ch/en/how-can-i-download-in-the-processes-application-a-file-received-via-the-standardised-document-and-data-exchange-dxp)
- [Can I download or export multiple documents at the same time?](https://knowledge.myecohub.ch/en/can-i-download-or-export-multiple-documents-at-the-same-time)
- [How does the conversion of XML files into PDFs work?](https://knowledge.myecohub.ch/en/was-ist-der-unterschied-zwischen-dateien-und-prozesse)
- [How can I search for or filter specific documents or processes?](https://knowledge.myecohub.ch/en/how-can-i-search-for-or-filter-specific-documents-or-processes)
- [What is the difference between Inbox and Outbox in Files?](https://knowledge.myecohub.ch/en/what-is-the-difference-between-inbox-and-outbox-in-files)
- [Difference between “My Processes” and “All Processes” in the Processes application](https://knowledge.myecohub.ch/en/difference-between-my-processes-and-all-processes-in-the-processes-application)
- [Why are no processes or documents displayed in the Processes application?](https://knowledge.myecohub.ch/en/why-are-no-processes-or-documents-displayed-in-the-processes-application)

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## Features / Updates

- [How will I be informed about new features or updates?](https://knowledge.myecohub.ch/en/how-will-i-be-informed-about-new-features-or-updates-1)
- [What are the benefits of an integration with DXP/SAF-compatible brokerage software?](https://knowledge.myecohub.ch/en/what-are-the-benefits-of-an-integration-with-dxp/saf-compatible-brokerage-software)

- [EcoHub](https://knowledge.myecohub.ch/en/ecohub#main-content)

    - [Instruction videos](https://knowledge.myecohub.ch/en/ecohub#instruction-videos)
    - [Handling EcoHub](https://knowledge.myecohub.ch/en/ecohub#handling-ecohub)
    - [Frequently asked questions (FAQ)](https://knowledge.myecohub.ch/en/ecohub#frequently-asked-questions-faq)
    - [Legal & Security](https://knowledge.myecohub.ch/en/ecohub#legal-security)
    - [SSO](https://knowledge.myecohub.ch/en/ecohub#sso)
    - [User](https://knowledge.myecohub.ch/en/ecohub#user)
    - [Login](https://knowledge.myecohub.ch/en/ecohub#login)
    - [Membership](https://knowledge.myecohub.ch/en/ecohub#membership)
- [EcoHub Processes](https://knowledge.myecohub.ch/en/ecohub-processes#main-content)

    - [FAQ](https://knowledge.myecohub.ch/en/ecohub-processes#faq)
    - [General information on usage](https://knowledge.myecohub.ch/en/ecohub-processes#general-information-on-usage)
    - [Support and assistance](https://knowledge.myecohub.ch/en/ecohub-processes#support-and-assistance)
    - [Permissions & User Management](https://knowledge.myecohub.ch/en/ecohub-processes#permissions-user-management)
    - [Documents e processes](https://knowledge.myecohub.ch/en/ecohub-processes#documents-e-processes)
    - [Features / Updates](https://knowledge.myecohub.ch/en/ecohub-processes#features-updates)
- [Invoice](https://knowledge.myecohub.ch/en/invoice)
- [Login](https://knowledge.myecohub.ch/en/login#main-content)

    - [2 factor authentication](https://knowledge.myecohub.ch/en/login#2-factor-authentication)
- [Membership](https://knowledge.myecohub.ch/en/membership)

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