---
title: "I get the message \"It appears that you have not yet been provisioned to access the portal\" when I click on the insurance portal."
description: This article explains the possible reasons for this message.
---

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# I get the message "It appears that you have not yet been provisioned to access the portal" when I click on the insurance portal.

## This article explains the possible reasons for this message.

This message can have the following reasons:

**Missing authorizations:** Your user account does not have the required authorizations. Ask your company's Member Admin to grant you the necessary access rights.

**Synchronization failed:** The synchronization between your user account and the insurance portal has failed. This must either be restarted by us or checked by the insurance company.

**Ongoing synchronization:** The synchronization between your user account and the insurance company is still in progress. Depending on the insurance company, this process can take anywhere from a few hours to a few days.

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